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500 W High St, Lawrenceburg, IN 47025 - Whiskey River #232485
Service Disruption Notice
Location: Whiskey River
Address: 500 W High St, Lawrenceburg, IN, 47025
Disruption Details
A fiber outage has occurred at the property.
Affected Services
- Internet connectivity
Expected Resolution
To be determined
Update Timeline
7/25/2026 – 8:25 PM EST — Outage detected and a trouble ticket was opened. Initial diagnostics confirmed the circuit was hard down. On-site power and network equipment were verified to be operating normally.
7/25/2026 – 8:46 PM EST — A technician was assigned, and troubleshooting began to isolate the source of the outage.
7/25/2026 – 9:11 PM EST — A status review confirmed dedicated testing personnel were actively investigating the issue.
7/25/2026 – 9:16 PM EST — Testing determined the problem was not located at the property. Engineering teams shifted their investigation to the upstream network serving the site.
7/25/2026 – 9:55 PM EST — All on-site network equipment was power-cycled as a precaution to eliminate the possibility of equipment failure.
7/25/2026 – 9:56 PM EST — The ticket was escalated to expedite the investigation.
7/25/2026 – 9:58 PM EST — Engineering teams confirmed they were actively investigating the network path serving the property.
7/26/2026 – 12:24 AM EST — The root cause was identified as a cut fiber optic cable. Efforts began to determine the exact location of the damage.
7/26/2026 – 1:53 AM EST — The damage was confirmed to be significant. No estimated time of repair was available, and the ticket was escalated further.
7/26/2026 – 4:00 AM EST — Engineering determined that a Field Team would need to physically inspect the fiber route to isolate the exact point of damage. Dispatch arrangements were initiated.
7/26/2026 – 5:34 AM EST — The incident was escalated to the highest engineering priority to accelerate Field Team dispatch.
7/26/2026 – 6:17 AM EST — Remote testing was completed, confirming that on-site field work was required to restore service.
7/26/2026 – 7:12 AM EST — Repair, construction, and support crews were mobilized. Field Teams and construction equipment were dispatched to the damaged fiber location.
7/26/2026 – 7:19 AM EST — Management became directly involved to ensure the repair remained the highest priority, with multiple follow-up escalations conducted.
7/26/2026 – 8:29 AM EST — Field Teams remained en route to the repair location.
7/26/2026 – 11:27 AM EST — The damaged section of fiber was located. Because the cable crosses a railroad right-of-way, railroad authorities acknowledged the request for access, and coordination with traffic control began to allow crews to work safely.
7/26/2026 – 1:03 PM EST — Crews were staged and prepared to begin repairs, pending final site-access authorization from railroad authorities. No estimated repair time was available.
7/26/2026 – 1:36 PM EST — The ticket was escalated again to help expedite site-access approval.
7/26/2026 – 1:44 PM EST — Coordination with railroad and traffic-control authorities continued. Repair work was scheduled to begin immediately upon receiving site access.
7/26/2026 – 3:30 PM EST — Traffic control arrived on site, allowing repair crews to begin work toward restoring service.
7/26/2026 – 7:15 PM EST — Excavation is currently underway to expose the underground handhole and provide safe access to the damaged fiber facility. The incident has been escalated once again to maintain urgency, and additional updates will be provided as soon as new information becomes available.